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Frequently Asked Questions


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FAQ: Wood Fireplaces
FAQ: Electric Fireplaces
FAQ: Pellet Stoves
FAQ: Venting
FAQ: Gas Logs
FAQ: Accessories

Gas Fireplace FAQs

  • Can I get the fireplace in Propane?
    • Yes all of our gas fireplaces have the option to be Natural Gas or Liquid Petroleum (LP or propane).
  • Can I take the glass off?
    • The glass is removable for cleaning only. (NOTE: DO NOT CLEAN THE GLASS WITH AMMONIA).
  • What about gas logs?
    • All gas fireplace models come with their own log sets.
  • Can I convert my gas fireplace to a wood burning fireplace?
    • No
  • Can I shut the pilot off in the summer?
    • It's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.
  • What is an IPI ignition system?
    • Intermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.
      Intellifire, an ignition system exclusively featured in Heatilator, Heat & Glo & Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.
  • Can I burn wood or other materials in my gas fireplace?
    • No! Burning anything other than natural or LP gas in a gas fireplace or stove will create a potential fire hazard and present a danger to your home and its occupants. Only burn the gas fuel for which the unit was originally designed.
  • Can I remove the glass panel on my gas fireplace?
    • Not if your fireplace was shipped with a glass panel on the front. Direct vent fireplaces are sealed combustion systems and need the glass on to function properly. We sell optional screen mesh panels that go on the front of the glass that takes away any reflection, and adds an additional safety barrier against accidental contact with the hot glass panel. The other type of gas fireplaces we sell, called B-vent fireplaces, come with fixed, not sealed, glass fronts. You would need to check with your local dealer in the area to determine if the glass panel can be removed from this type of unit. Because removal of the glass is totally dependent on the specific unit installed, we cannot recommend that the glass be removed unless the specific model of unit denotes that it can be removed and the fireplace will still operate safely.
  • The glass on my fireplace is unusually hot.
    • The glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.
  • What is the recommended burn-in procedure on a new gas fireplace?
    • On a new gas fireplace there is a curing time or burn-in time. When initially burning your new gas fireplace, the oils, etc. from manufacturing will be burning off the fireplace. We recommend burning the fireplace 3 hours; completely cooling down the fireplace, removing the glass and cleaning it with household glass cleaner or Glass Bright; replacing the glass & continuing to burn the fireplace an additional 9-21 hours. (Make sure you re-latch the glass so it is securely fastened on your fireplace.) If necessary, open a window to release any odor during this process. This should eliminate the manufacturing smell on a new fireplace.