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Frequently Asked Questions


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FAQ: Wood Fireplaces
FAQ: Gas Fireplaces
FAQ: Electric Fireplaces
FAQ: Pellet Stoves
FAQ: Venting
FAQ: Gas Logs

Fireplace Accessories FAQs

  • What is a refractory?
    • A refractory is what the brick background in a fireplace is called. Some models come with a refractory and others have them as an accessory. Most models have the option of Traditional (your traditional firebrick pattern of straight lines) or Herringbone (a criss-cross pattern).
  • Does my fireplace have to have a refractory?
    • No, it doesn’t have to have a refractory, the refractory will help a little bit with the heat of the fireplace. It also gives the fireplace a more authentic styled feel to it. But no, a fireplace can operate without one.
  • Does it come with a blower fan? Or can I get one?
    • This depends upon the model. Very few models (Caliber NXT and Constitution, etc.) actually come with them standard, some do have the option of having them as an upgrade.
  • Does it come with a remote or wall switch?
    • Certain models such as the CNXT come with a wall switch, other models such as the electric come with a remote. Many fireplaces have the option of one or both.
  • How do wall switches work?
    • There are several different types of wall switches, some like the standard wall switch for lights, work on a on/off switch, others have programmable options. Some (Castille) have a thermostat switch. Thermostats work the same as with heaters or ac units, you set the temperature where you want it to be and it will regulate the fireplace on and off to maintain that temperature. Caution: when using a thermostat be sure that the thermostat is not under direct sunlight or it may throw off the reading.
  • Do I have to choose between wall switches or remotes?
    • Yes and no. many fireplaces have the option for one or the other. You can do both, however it is not very economical. If you do decide to do both, you must remember that whichever you use to turn it on, must be the one used to turn it back off. Most people will opt for one or the other.
  • What about fireplace fronts?
    • Some models come with fronts (required to complete unit, but sold separately), and others come with only the option of fronts. Fronts can dress up a fireplace and give them a more polished classy look. Many fireplaces have fronts in different styles or color options.
  • Why should I buy a remote control?
    • Remote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed/bath sitting rooms.
  • How far away from the fireplace can I be and activate the fireplace with a remote control?
    • The FCC in the United States and IC in Canada regulate the distance in which a radio frequency from the hand-held transmitter can operate. In optimum conditions, this distance is 90 feet. Since there are many things than interfere with radio frequency the maximum realistic distance from which a hand-held transmitter will communicate with the receiver is about 25 feet. Radio frequency will go through normal residential constructed walls (wood, plaster, drywall), but distance will be reduced traveling through walls.